Training terms and conditions

 

Consulting terms and conditions

 

Website terms of use

Cookie and Privacy Policy

When you visit theinterculturallab.com we collect information about your visit to our website. We use this information to improve your user experience, evaluate the use of the individual elements of theinterculturallab.com and as marketing support.

Here you can read about the information we collect, how we treat the information, what we do with it, who has access to it and how to contact us about cookies and the privacy policy.

The collection of personal customer information on theinterculturallab.com takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.

theinterculturallab.com automatically detects the IP address and data when you move between different pages and services on the website. If you log in or sign up  we record this too, so we can make it easier for you next time.

We use various analysis tools such as Google Analytics to assist us in collecting statistics on the use of theinterculturallab.com and create a better experience for you.

 

theinterculturallab.com collects information from users by various sources:

  • By cookies when you visit our websites; e.g. IP address, country, viewed pages, viewed categories, viewed brands, interaction/clicks and searches.

  • By purchases e.g. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Including sending transactional emails, e.g. order confirmation, shipping confirmation and refund confirmation.

  • By user behaviour and engagement in the sent communication (email, SMS, direct mail or phone); e.g. open rate, click rate and time spend reading the emails, sender domain and type of email client

 

The purpose of collecting the information serves different areas:

  • Obligations. To fulfil our obligation to you as a customer or user of our service – like purchase and invoicing.

  • Customer service. To be able to answer questions related to your purchases, adjust errors and to guide you as customer.

  • Marketing. To display personal recommendations via web and email.

  • Customer experience. To improve the customer experience interacting withtheinterculturallab.com such as personalising your experience and development of new features, services and products. This also include to administrate, protect, operate and maintain our website.

  • Fraud & risk. To prevent fraud and do risk assessment.

  • Legislation. To meet existing legislation.

Timeframe for data storage
We retain your personal information for the period necessary to fulfil the purposes outlined in these Terms & Conditions unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

What is a cookie?
When you visit theinterculturallab.com, cookies are stored on your computer. A cookie is a small text file stored in your browser to recognise your computer on subsequent visits. No personal information is stored in our cookies.

Almost all websites use cookies. They are located on your computer to help you, which helps analyse how the website is used so that the user experience can be improved. In many cases, cookies may be necessary to provide a particular service on the website.

The information in your cookies is sent between your browser and a web server and includes information on user settings, login and how the website is being used.

What are cookies used for at theinterculturallab.com?

Browsing
When you visit theinterculturallab.com, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of theinterculturallab.com and to support our marketing.

Analytical tool
We use various analytical tools such as Google Analytics, which assist us in collecting statistics on the use of theinterculturallab.com to create a better experience for you.

To determine who visits our websites, we use cookies to create demographic and user-related statistics. This gives us the opportunity to customize and create content and services that match your and other users’ interests and desires. 

Third-party cookies
theinterculturallab.com may use a variety of third party services on our pages. These services also sometimes use cookies. You can choose to reject third-party cookies in your browser by following this link:

https://www.youronlinechoices.com

Among other things, third-party cookies are used to gather statistics on your visits to theinterculturallab.com; here we use cookies, for example, to know which sites you visit and how long you spend on them. Here we use the system Google Analytics provided by Google.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

How do I avoid cookies?

You can avoid cookies in your browser settings. Depending on the browser, you can either block all the cookies, accept first party cookies, or erase cookies every time you close your browser.

Remember that some services will not function as expected if you chose to erase or block cookies.

Contact regarding personal data

If you want to access the information we hold about you, please contact us. If incorrect data has been registered, or you have other objections, you can contact the same place. You can look at what information about you is registered and you can object to registration under the Personal Data Act.

As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.

Protection of personal data

Legislation requires your personal information to be kept secure and confidential. We store your personal information on servers with high levels of security, which are located in controlled facilities, and our security is checked regularly to determine whether our user information is handled securely and always taking your rights as a user into account. However, we cannot 100% guarantee security for data transmissions over the internet. This means that there may be a risk that other unauthorised parties gain access to information when data is sent and stored electronically. Thus, your personal information is submitted at your own risk.

Personal information is deleted or made anonymous continuously as the purpose for which it was collected ends.

The rapid development of the internet means that changes in our processing of personal data may be necessary. We thus reserve the right to update and amend these guidelines for the processing of personal data. If we do, we will of course correct the “last updated” date at the bottom of the page. In case of substantial changes, we will notify you in the form of a visible notice on our websites.

You may complain about the treatment of information and data relating to you. Complaints are submitted to the local Data Protection Agency.

Contact us

Email: federica@theinterculturallab.com

Or by post:
The Intercultural Lab AB
Attn: Customer Service
Västra Varvsgatan 9A
211 11 Malmö
Sweden

 

Sign up!

To receive posts and updates from The Intercultural Lab, sign up to our email list and join our community!

You have successfully signed up. Thanks for your interest!