Cookie and Privacy Policy

When you visit or use theinterculturallab.com we collect information about your activity on our website. We use the information to improve your user experience, and evaluate the usability of the individual elements of theinterculturallab.com.

Here you can read about the information we collect, how we treat the information, what we do with it, who has access to it and how to contact us about cookies and the privacy policy.

The collection of personal customer information on theinterculturallab.com takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.

theinterculturallab.com automatically detects the IP address and data when you move between different pages and services on the website. If you log in or sign up we record this too, so we can make it easier for you next time.

We use various analysis tools such as Google Analytics to assist us in collecting statistics on the use of theinterculturallab.com and create a better experience for our visitors.

 

theinterculturallab.com collects information from users by various sources:

  • By cookies when you visit our websites; e.g. IP address, country, viewed pages, viewed categories, viewed brands, interaction/clicks and searches.

  • By user behaviour and engagement in the sent communication (email, SMS, direct mail or phone); e.g. open rate, click rate and time spend reading the emails, sender domain and type of email client

 

The purpose of collecting the information serves different areas:

  • Obligations. To fulfil our obligation to you as a customer or user of our service – like purchase and invoicing.

  • Customer service. To be able to answer questions related to your purchases, adjust errors and to guide you as customer.

  • Marketing. To display personal recommendations via web and email.

  • Customer experience. To improve the customer experience interacting withtheinterculturallab.com such as personalising your experience and development of new features, services and products. This also include to administrate, protect, operate and maintain our website.

  • Fraud & risk. To prevent fraud and do risk assessment.

  • Legislation. To meet existing legislation.

Timeframe for data storage
We retain your personal information for the period necessary to fulfil the outlined purposes, unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other lawful business purposes.

What is a cookie?
When you visit theinterculturallab.com, cookies are stored on your computer. A cookie is a small text file stored in your browser to recognise your computer on subsequent visits. No personal information is stored in our cookies.

Almost all websites use cookies. They are located on your computer to help you, which helps analyse how the website is used so that the user experience can be improved. In many cases, cookies may be necessary to provide a particular service on the website.

The information in your cookies is sent between your browser and a web server and includes information on user settings, login and how the website is being used.

What are cookies used for at theinterculturallab.com?

Browsing
When you visit theinterculturallab.com, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of theinterculturallab.com and to support our marketing.

Analytical tool
We use analytical tools such as Google Analytics, which assist us in collecting statistics on the use of theinterculturallab.com to create a better experience for you.

To determine who visits our websites, we use cookies to create demographic and user-related statistics. This gives us the opportunity to customize and create content and services that match your and other users’ interests and desires. 

Third-party cookies
theinterculturallab.com may use a variety of third party services on our pages. These services also sometimes use cookies. You can choose to reject third-party cookies in your browser by following this link:

https://www.youronlinechoices.com

Among other things, third-party cookies are used to gather statistics on your visits to theinterculturallab.com. We use cookies, for example, when we use the system Google Analytics provided by Google.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

How do I avoid cookies?

You can avoid cookies in your browser settings. Depending on the browser, you can either block all the cookies, accept first party cookies, or erase cookies every time you close your browser.

Remember that some services will not function as expected if you chose to erase or block cookies.

Contact regarding personal data

To access the information we hold about you, please contact us. If incorrect data has been registered, please contact us. 

As a partner, customer, supplier or user of our site, you are entitled to access your collected data categories and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.

 

Contact us

Email: federica@theinterculturallab.com

Or by post:
The Intercultural Lab AB
Attn: Customer Service
Västra Varvsgatan 9A
211 11 Malmö
Sweden

 

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